Knowledge Base!
We're here to help you navigate the world of online pharmacy and make informed decisions about your health. Below, you'll find answers to some of the most common questions about our pharmacy and the services we offer.

To place an order, simply browse our selection of products, select the items you wish to purchase, and add them to your cart. Once you’re ready to check out, follow the prompts to complete your order.

We accept a variety of payment methods, including credit cards, and cash on delivery.

We offer flat shipping charges, which means that regardless of the size or weight of your order, you’ll pay the same amount for shipping. Our current flat shipping rate is 99 PKR.

We have our own fleet for the delivery.

Shipping times will vary depending on your location but we offer same day delivery. Most orders are processed and shipped within 4-8 Hours, and shipping times typically range from 4 to 12 Hours.

Once your order has shipped, you can track your order through our website or you can contact our customer services team.

We want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, please contact our customer service team to initiate a return or exchange.

Yes, we offer online prescription refills for many common medications. Simply log in to your account, select the prescription you wish to refill, and follow the prompts to complete your order or you can contact our customer services team.

You can contact our customer service team by dialing 021-111 239 355, email mailto:support@thechemist.pk, or WhatsApp 021-111 239. Our team is available to assist you with any questions or concerns you may have.